Your right to cancel an order

You may return the goods to us within 14 days of receipt in mint condition and we will issue an immediate refund.

Alternatively and in accordance with the distance selling regulations we will be happy to provide a refund or exchange for any item provided. Please contact us within 7 working days of your order receipt via a durable form such as post. We can then arrange for your refund to be processed (this may take up to 30 days). As part of your contract with us you are required to return any unwanted items to us within 30 days of cancellation. We can either arrange collection (at your cost) or you may arrange to return the items to us. Please note that you are obliged to have taken reasonable care of the items and we reserve the right to deduct the cost of recovering the items should you not return them to us within 30 days of cancellation.

Product Exchanges & Refunds

If you need to exchange a product for an alternative (for example if you have the incorrect size jacket) please do so by sending the goods with the original packaging, all labels and tags back to us within 14 days of receipt by a secure delivery method. We recommend you use Royal Mail recorded or special delivery or a courier as we cannot be held responsible for non-arrival of goods.

Please enclose a copy of the original receipt or invoice. Please advise what the reason for the return is and the action you require regarding a replacement or alternative. This will allow us to gain all the relevant information on which to process the return as quickly as possible. On receipt of the goods we will inspect the products to ensure they meet our requirements.

If the product was not bought directly from us, your first port of call will be the retailer it was originally purchased from. This is in accordance with the Sale of Goods Act 1979 (as amended). If this is not possible, we will only accept returns accompanied by a valid receipt or proof of purchase.

You are responsible for return postage costs to us and the goods must be in an unused and as new condition. We will pay for postage costs for the new item being returned to you except for orders outside of the UK. We reserve the right to refuse any return if they do not meet our conditions above.

Delivery: UK Customers

Orders are assigned varying P&P costs depending on the weight of the goods.

98% of all orders placed before 12pm Monday - Thursday are delivered within 1-2 working days (guaranteed next day delivery £9.95)

Light weight items (flies, lines, reels, boxes, fly tying etc) orders are charged £2.95 P&P.

Medium weight items (nets, large accessories, vests, vices etc) orders are charged £5.50 P&P.

Heavy weight items (waders, clothing, rods, bags, multiple etc) orders are charged £7.50 P&P.

24hr Courier Service(guaranteed next day) Mainland orders only - £9.95 (Monday to Thursday before 12pm)

N.B. During the ordering process, the customer is required to choose the correct postage option on UK orders (see above). If the wrong postage option is selected we will alter the postage cost during order fulfilment.


Delivery: Highlands, Islands & Isle of Man

Orders are assigned varying P&P costs depending on the weight of the goods.

Light weight items (flies, lines, reels, boxes, fly tying etc) orders are charged £4.00 P&P.

Medium/Heavy/Multiple Items (Nets, vices, Waders, Clothing etc) are charged £10.00 P&P minimum. Exact postage will be calculated and customers will be informed prior to despatch.

N.B. During the ordering process, the customer is required to choose the correct postage option on Highlands, Islands & Isle of Man orders (see above). If the wrong postage option is selected we will alter the postage cost during order fulfilment.


Delivery: Eire & Northern Ireland

Light weight items (hooks, floats, lines, lures etc) orders are charged £4.00 P&P.

Heavy/Multiple Items (reels, bite alarms, rods, luggage, bivvies, chairs etc) are charged £10.00 P&P minimum to Northern Ireland and £15.00 to Eire.

N.B. During the ordering process, the customer is required to choose the correct postage option on Northern Ireland and Eire orders (see above). If the wrong postage option is selected we will alter the postage cost during order fulfilment.


Delivery: Overseas Orders & BFPO

All overseas orders incur a minimum £10.00 P&P charge on all orders. Exact postage will be calculated and customers will be informed prior to despatch.

We will only send an overseas order if all items are in stock.

We advise you to ensure somebody is present at the delivery address as a signature will be required.

We must be informed of all damaged deliveries within 48 hours.

We cannot take any responsibility for late or lost returned parcels.