How do I claim my free gift for spending over a certain value?
Please use the link on the header of the checkout page, to select the free gift that you entitled to for the value of your order. We endeavour to send out the free gift as advertised but on the rare occasion our stock runs out we will replace with a gift of the same value.
I have discounted sale items in the front of my latest catalogue, but I am unable to find these items online.
These items have very limited stock availability; they are available to order by telephone only as they sell out so quickly.
Where do I enter my discount voucher code?
From time to time we offer discount off our products when using a Promotional Discount Vouchers. Voucher codes can be entered in the Promotional Discount Box, which is located in the checkout.
How will I know if my order has been received successfully?
At the end of your shopping experience the final page will thank you for your order. Within a couple of minutes you will receive an order confirmation from us. Please check that all of the details on this confirmation are correct.
How do I cancel or alter an order that I have made online?
Once your order has been confirmed, to cancel or change your order in any way you will need to call one of our customer service advisors on 0871 911 7045, who can alter the details of your order so long as it hasn't yet been despatched or email firstname.lastname@example.org
How do I pay for my order online?
You can pay for your order on line with a valid debit or credit card. We accept Switch / MasterCard / Visa / Solo/ Visa Electron). We are sorry but we do not currently accept American Express. Authorisation or your card will be taken a point of order but money will not leave your account until the goods are despatched from our warehouse.
Do we offer credit facilities?
Yes we do. Please call one of our advisors on 0871 911 7045 for more details.
What does the parcel insurance cover me for?
In the unlikely event that your parcel is lost / damaged by the courier the £1.25 parcel insurance allows us to despatch the replacement parcel within 24 working hours.
Do you despatch outside the UK?
Yes we do. All overseas orders incur a minimum £10.00 P&P charge on all orders. Exact postage will be calculated and customers will be informed prior to despatch. We will only send an overseas order if all items are in stock. We advise you to ensure somebody is present at the delivery address as a signature will be required.
Unfortunately, we are unable to deliver to BFPO.
How long will delivery take?
Next Day Delivery available (excluding Highlands, Islands and overseas) orders placed before 3pm Monday-Thursday.
Items under 2kg are sent by first class post where 95% of all orders are received next working day. All other orders are sent by Interlink on next day courier service where 98% of items are delivered next day. Please note we are in the hands of our trusted couriers and therefore cannot guarantee this service.
Unfortunately we are unable to offer next day delivery to the following postcodes: AB33-38, AB44-45, AB51-56, FK20, G83, ALL IV, ALL KW, PA21-40, PH19-26, PF30-44, PA20, PA41-49, PA60-69, PA70-78, PA88. Delivery time to these postcodes should take 3-4 days.
Delivery times will vary for overseas deliveries.
N.B. Delivery times do not include Bank Holidays. A signature will be required.
If you have any queries regarding postage or would like a more detailed quotation please phone customer service on +44(0)871 911 7045
My product has developed a fault or breakage and I would like to know what the warranty is on this product.
Please take a look at our Warranty Details page for further details: