Customer Service & Support

If you have any queries regarding placing an order on this site or would like to follow up an outstanding order please phone our customer service number +44(0)871 911 7045*. This number is available during the times below.
Monday - Friday: 9:00am to 5:30pm
Saturday: 9:00am to 5:00pm

Customer Complaints

TFG will endeavour to acknowledge any complaints within 5 working days. All complaints will be handled within a 7 day timescale from the date of acknowledgement. Should a complaint take any longer than this customers will be notified.

If you have a query on an order you have already placed, please contact customerservice@totalfishinggear.co.uk or phone +44(0)871 911 7045*.

Click here to send us a message via our online contact form.

Making A Purchase

Making a purchase could not be easier. Just browse our catalogue, click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need, to be able to satisfy the order. We accept the following: Switch, Visa and MasterCard. You may send your credit card information via phone, fax, snail mail, the Internet or you can call us on +44(0)871 911 7045*

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Cancellation Rights

We will be happy to provide a refund or exchange for any item provided it is returned in as new condition within 14 days.

Tax Charges

Our prices include VAT at 20%.

*calls cost 13p per minute - plus your phone company's access charge.